At POKODE, we want every purchase to feel right. If for any reason your item doesn’t meet your expectations, you may request an exchange or return in accordance with Ukrainian consumer protection law.

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Conditions for Exchange & Return
According to the Law of Ukraine “On Consumer Protection”, you may exchange or return an item of proper quality within 14 days from the date of purchase, provided that:

- the item has not been used
- its original condition and consumer properties are preserved
- all tags, labels, and packaging are intact
- proof of purchase is provided (receipt or order number)

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Items Not Eligible for Exchange or Return
In accordance with the Resolution of the Cabinet of Ministers of Ukraine, certain categories of goods are not eligible for return or exchange, including personal-use items as defined by the official list.

Additionally, POKODE does not accept returns or exchanges for:
- items made to individual order
- items altered or tailored to custom measurements (custom size)

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Defective Items
If you receive a product with a manufacturing defect, please contact us — we will offer an appropriate solution (exchange, repair, or refund).

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How to Request an Exchange or Return
Please contact us via any convenient channel:
Instagram: @pokode_tech

Email: pokodetech@gmail.com

Website: https://pokode.com

In your message, please include:
- your order number
- the reason for exchange or return
- photos of the item (if applicable)

After reviewing your request, our manager will provide further instructions for returning the item.

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Shipping Costs
- for exchanges or returns of items of proper quality — shipping costs are covered by the customer
- in case of a manufacturing defect — shipping costs are covered by POKODE

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Refunds
Refunds are processed within 3–7 business days after the item is received and inspected. The refund will be issued using the original payment method (or as otherwise agreed).

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Important
We are always open to communication. Even if your case does not fall under standard return conditions, we will do our best to find the most suitable solution for you.